Technical Analyst · Senior IT Support Specialist · Greater Toronto Area
Enterprise IT support with calm execution.
Senior support professional with deep experience in Microsoft 365, Azure AD, Intune, Active Directory, Windows, SCCM, ServiceNow, and AWS. Focused on stability, clear ownership, and fast issue resolution.
Reza Bakhtavar
About
Reliable support, stronger systems, better user experience.
I help teams stay productive by resolving issues quickly, improving service quality, and keeping end-user systems dependable.
My experience covers enterprise desktop support, identity and access management, device lifecycle work, and collaboration with technical teams in regulated environments.
Location
Toronto, Canada
Languages
English, Turkish, Persian, Azeri
Core Strengths
Microsoft 365, Windows, Azure AD
Work Style
Structured, responsive, detail-focused
Skills
Core strengths
End-user support
Windows, macOS, hardware, software, peripherals, and troubleshooting with a calm user-first approach.
Identity & devices
Azure AD, Active Directory, Intune, SCCM, access management, and device provisioning.
Operations & process
ServiceNow, documentation, incident handling, SLA focus, and cross-team coordination.
Experience
Selected experience
Oracle
Technical Support Analyst 2
Resolved tickets, handled access and configuration issues, and supported cross-team escalation.
Acrisure Re
Desktop Engineer
Supported Microsoft 365, Azure AD, Intune, SCCM, and enterprise device operations.
Think Research
Desktop Support Analyst
Supported healthcare systems, end users, and service reliability in a regulated environment.